I'm a 20 year veteran of the IT industry with a background in infrastructure and software development. My day job is as a consultant and analyst, to companies large and small, as the owner of PivotNine Pty Ltd based in Melbourne, Australia. I cover the business of IT, with particular interests in infrastructure, security, open source software, and marketing. I'm your classic engineering refugee with an MBA, and I love a good financial model as much as elegant code. You can send me a private secure message using Wickr: jpwarren The author is a Forbes contributor. The opinions expressed are those of the writer.