I'm a customer experience futurist, author and keynote speaker. My book is called "More Is More: How The Best Companies Work Harder and Go Farther To Create Knock Your Socks Off Customer Experiences." I've worked with Intel, Verizon Wireless, Clarabridge, Pegasystems, Zendesk, Sparkcentral, go90, Misfit Wearables, One Medical and Newmark Knight Frank Retail, among others. I live with my husband, daughter and two dogs in the Bay Area.