I’m the CEO of bswift, where I lead strategy, growth, and culture for a benefits administration platform used by employers who care about getting the details right. With more than 25 years in healthcare and benefits, I’ve spent my career focused on one question: how do you make complex systems work for real people, especially when they’re under stress? Fun fact: There have been roughly 20 perfect games in Major League Baseball history. I’ve seen one in person. My dad saw another—40 years earlier. Apparently, we make a habit of appreciating things that only work when everything goes perfectly right.