As President and CEO of BNO, a full-service creative agency, I lead a team of talented professionals who help clients deepen and strengthen customer relationships with a strong focus on experience design and digital transformation. I have over 20 years of experience in CX, design thinking, digital innovation, and omni-channel planning across various industries, including life science, healthcare, financial services, consumer, government, and media. I am a Certified Customer Experience Professional (CCXP) and a board member of Jefferson Health, a regional leader in value-based care, and Board Chair of the Arnold P. Gold Foundation, champions for kind, safe, trustworthy care.