During his 30 years in leadership roles at large and small enterprises, Tim Houlne has always focused on the customer. A serial entrepreneur, he sits on the boards of directors of several companies and a charity. He coauthored the Amazon bestseller The New World of Work and the second edition, The Cube, The Cloud, and What’s Next. He is also an avid golfer, traveler, and sports enthusiast and resides in Plano, Texas. As CEO of Humach, Houlne helps companies deliver radically innovative and outstanding customer experiences. Humach (human + machine) transforms how companies sell and support customers by blending humans in the loop with AI and machine learning for improved customer experiences.