Ritu Kapoor is the Chief Marketing Officer at Observe.AI, where she leads brand, product marketing, and go-to-market strategy for AI agents transforming customer service. With an engineering foundation and an MBA, Ritu’s career spans product management, marketing, and executive leadership roles at the intersection of automation and innovation. She’s recognized for building inclusive, high-performing teams with a global perspective and a builder’s mindset. A frequent voice in the enterprise AI community, Ritu champions the journey from pilot projects to production-scale impact.