A SEASONED & SOPHISTICATED MARKETING / STRATEGIST / SALES SUPPORT / SME FOR CUSTOMER CENTRIC ENTERPRISE WIDE BUSINESS SOLUTIONS • Strategist, trusted advisor and thought leader in Customer Experience focused on leveraging Business Process Management and analytics to deliver solutions and design programs that transform organizations to reach increased levels of loyalty, advocacy and sales. • Established and accomplished industry leader in driving process re-engineering efforts in establishing improved and sales and serving processes and platforms, leading to increased improved to diminishing drop off rates, increased cross-sales rates, lower TCO and increased profitability. • Possess a strong ability for strategic solution selling – vision vs. product • Personal traits: Proven team player, dedicated and passionate about my work, highly respected amongst my peers and superiors — and a staunch customer advocate.