Steve Phillips is the Founder and Chief Innovation Officer at Zappi and Chair of the MRS Sustainability Council. Zappi is the leading platform for connected consumer insights, helping the world’s most ambitious brands build winning products, ads, and experiences by bringing the voice of the consumer into every decision. A pioneer in the insights technology space, Steve has dedicated his career to transforming how businesses connect with people — blending data, creativity, and continuous learning to fuel smarter, faster innovation. Beyond his work at Zappi, Steve is deeply committed to shaping a more sustainable future for the insights industry, driving initiatives that reduce waste, increase efficiency, and embed sustainability into every stage of the research process.