Dan Gingiss is an international keynote speaker, author, and customer experience expert who writes about current events that impact customers and employees. His 20-year professional career included leadership positions at Discover, Humana, and McDonald’s.Today he is the Chief Experience Maker at The Experience Maker, LLC. Gingiss is the author of Becoming The Experience Maker: Turn Everyday Interactions Into Remarkable Customer Experiences. He earned a B.A. in psychology and communications from the University of Pennsylvania and an MBA in marketing from the Kellogg School of Management at Northwestern University.Follow Gingiss for continued coverage of B2C and B2B customer experience topics.