Ann Kowal Smith is CEO and founder of Reflection Point, an organization that uses professionally facilitated discussions of short stories to flip perspectives, deepen shared understanding and build the skills that help teams work better together. Ann examines workplace culture, and has written on meanness at work, toxic workplaces and the most critical team skills. Ann has a JD, DBA (organizational learning and innovation) and MA (art history). She has been a corporate lawyer, management consultant, professor, executive recruiter and non-profit leader. Follow Ann to read more on human skills, collaboration and the future of work. Sign up for her newsletter.