I’m a Boston Consulting Group managing director and partner, founder of BCG’s Behavioral Science Lab, and leader of our network of behavioral scientists. I serve as a member of the BCG Change Management leadership team. I use my training as a behavioral economist to improve product and service design and delivery in order make countries and organizations more productive, inclusive, and sustainable. I am the co-author of the “Decision-Maker’s Playbook,” published by the Financial Times, and am deeply involved in BCG's Future of Work activities, with a special emphasis on deskless workers.