Nikola Mrkšić is Co-founder and CEO of PolyAI, a global leader in enterprise conversational AI. PolyAI powers millions of real-world customer conversations every day, performing the work of 1,000+ employees per large-scale deployment and transforming CX for top brands including FedEx, Marriott, Unicredit, and PG&E. As the first engineer at VocalIQ (acquired by Apple) and a Cambridge PhD, Nikola is a pioneer in the practical application of deep learning to dialogue between humans and machines.