Anna Shields has been writing about organizational conflict management for Forbes since 2020. With 20 years of experience as a workplace mediator, executive coach, and conflict consultant, she has seen up-close how better conflict management changes lives, elevates performance, and transforms working relationships. She co-founded Consensio in 2007 with Alexandra Efthymiades to build conflict-resilient organizations and improve employee well-being. Anna covers key trends in workplace conflict, ‘Where To Focus When It Comes to Employee Retention', and provides practical tips on how to communicate respectfully, ‘Poles Apart? 3 Questions To Ask Someone You Disagree With’. Follow Anna for strategic insights into conflict management, mediation and guidance on how to build better relationships, at work and beyond. Email her at anna.shields@consensiopartners.co.uk to read about the life-changing workplace mediation stories she’s been privileged to facilitate, or to share your conflict experiences.