I am the Chief Amazement Officer at Shepard Presentations. As a customer service and experience expert, I help organizations create amazing customer and employee experiences. Clients hire me to speak at their meetings and conventions. We also have a training division that delivers onsite and online/virtual customer service training. Clients include Fortune 100 size companies as well as clients with less than 100 employees. My books have appeared on bestseller lists including the New York Times, Wall Street Journal, USA Today and others. In 2008 the National Speakers Association inducted me into their Hall-of-Fame for lifetime achievement in the professional speaking industry. The author is a Forbes contributor. The opinions expressed are those of the writer.