I am a retail analyst, writer, and keynote speaker on retail challenges and trends with a focus on consumer behavior, customer experience, and technology disruption. Prior to founding Retail Reflections, during my 20-year retail career, I held senior positions at Kingfisher and Superdrug and have worked with many of the UK's leading retailers. I've been named a top retail influencer by several publications and my observations on the High Street and many aspects of retail regularly appear in the press.